Any use of the website appearing at URL www.elvishcharm.co.uk (Referred to as “website”) is subject to these Terms and Conditions. You are treated as accepting these by using the website and therefore you should read them fully.
The Terms and Conditions are listed below:
The website is intended for use by UK residents and international residents.
All copyright and other rights in this website (including text, photographs,other images, sounds, trademarks and logos) are owned by Elvish Charm and its licensors.
You may: Browse the website(including making transient or cached copies of parts of the website to the extent this occurs in the normal course of using your browser)
You may also: Print a copy of any page of the website provided you do not alter or remove any copyright, trademark or other intellectual property rights notices, purely for your own lawful, personal, non-commercial purposes, provided you do not perform any of the actions below in sections 4a – 4e.
You must not: Modify, copy, distribute, transmit, display, perform, publish, license, reproduce, commercially exploit, create content deriving from, sell any content, software or services from the website (unless expressly permitted).
4b. You must not: Use the website or any of its content for any commercial purpose, including but not limited to any advertising revenue generation activity on another website.
You must not: Hack into the website or any related computer systems, Use the website or anything sourced from the website for unlawful purposed, introduce viruses or otherwise engage in any activity which may impose burden or load on any affiliated systems, inhibit any other visitor from using/enjoying the website or any other website and lastly engage in any activity which may damage the name of ElvishCharm.
By using the website you agree to defend, indemnify and hold Elvish Charm harmless for any loss, damages or costs, including legal fee’s, resulting from any third party claim, legal action or demand resulting from use of the website.
We reserve the right to refuse custom and terminate/suspend your right to use this website at any time.
The website may contain links to or from other websites, Elvish Charm is not responsible for any content on, products or services available on, or the privacy/practices used by any other website/business.
All communications on or through Elvish Charm may be monitored and/or recorded to ensure effective system operation and for other lawful purposes.
Any information or communication from Elvish Charm unless agreed otherwise in writing by Elvish Charm is to be treated as confidential and the information may not be used, disclosed or reproduced. If you have reason to believe you are not the intended recipient of such communication, please contact the sender immediately.
Terms and Conditions of Sale:
These Terms and Conditions apply to any purchase on the website appearing at the URL www.elvishcharm.co.uk Placing an order with us means that you agree to these Terms and Conditions of Sale. Please be aware these do not affect your statutory rights.
Any purchase of goods on this website (and any use of the website) is also governed by the General Terms and Conditions and you are treated as accepting those by using the website.
You may only purchase goods from the website if you are a UK resident and over 18 years of age. If you are under 18 years of age or live outwith the UK at the time of ordering you will be required to confirm if we can supply you and what the shipping costs would be. We reserve the right to refuse any sale for any reason. Refusal of service is purely at our own discretion.
All prices on the website are inclusive of VAT at the current rates where indicated (Any prices on the website are exclusive of any delivery charges) and are correct at the time of listing. We reserve the right to change prices, add/withdraw products, change information on/descriptions of, any goods listed on the website at any time (without giving prior notice).
There is a delivery charge for all goods purchased which will be indicated on the Checkout screen.
All orders are subject to availability. Your order will be confirmed automatically by email (to the email provided upon registering your account) once your order has been received.
Your order is purely an offer of sale from us and no contract of sale will exist between Elvish Charm and you until we have sent you confirmation of your order via email.
We will contact you by email should any items you have ordered be out-of-stock. Should a restock of this item be due within a reasonable time we will inform you of this. Should you wish to cancel your order you must contact us immediately upon receipt of the out-of-stock email at which point we can issue online credit or a full refund. You have the right to cancel an order at any time with the exception to orders where goods are already en-route. Should this be the case the goods must be returned to us (un-damaged and in original un-opened packaging) before a refund will be issued.
All products will remain property of Elvish Charm until payment has been received in full.
Any goods ordered will be delivered via courier or by post. Elvish Charm will notify you when your product has been dispatched and cannot be held liable for any delays on your order caused by couriers/postal services.
All transactions will be processed in Pounds (£) Sterling unless stated otherwise anywhere on the website, Payment can be made by Visa, MasterCard, Delta or Switch debit card and also via PayPal.
Any payments will be debited and cleared from your account prior to or at the time of the dispatch of goods. By purchasing goods from the website you hereby confirm that the credit card, debit card or PayPal account used is yours and that you are legally entitled to use it to make the purchase.
All card holders are subject to validation checks and authorisation by the relevant card issuer, should authorisation by the issuer be refused we will not be liable for any delay or non-delivery of goods.
We reserve the right to refuse any transaction or service to anyone at any time for any reason, it is at our discretion.
Cancellation of orders:
We really hope you are happy with the goods purchased from us at Elvish Charm. You have a general right to cancel any order from the moment you place it until seven (7) working days after the day on which you have taken receipt of your order. This general right does not effect your rights in respect of damaged or faulty goods.
In the event you would like to cancel an order you should:
Contact us immediately via email, phone or any other timely method stating your order number and why you would like to cancel your order.
You must return any goods to us un-damaged and in un-opened original packaging at your own expense (Unless other terms have been agreed with us).
When returning goods please enclose the original invoice that was shipped with the goods. We strongly recommend the use of a recorded delivery service for your own protection. We cannot be held liable for any loss of goods during transit.
Following receipt of the goods of a cancelled order we will provide a refund in full to the original billing account. We reserve the right to recover from this amount the costs of: recovering the goods from you and/or the costs of sending the goods to you and/or the cost of you returning the goods to us should they be sent at our expense.
The Terms and Conditions listed throughout the website do not affect your statutory rights.
Elvish Charm ask that you return any damaged or faulty goods with the original packaging to the address given upon contacting us regarding the return of said goods.
Our Guarantee for each item is listed on the product description of the individual item, should no individual product guarantee be present then the default guarantee of 30 Days (from receipt of goods) applies.
Should you have a complaint please contact us via the “Contact Us” page and we will strive to respond as soon as possible.
Any Bespoke or Custom items produced to the specifications provided by you are NON-Refundable, should the goods arrive damaged or be proven faulty they must be returned and an item will be produced to the given specifications and issued as a replacement. Alternatively credit can be given to be used for other goods on the website (to the value of the original item).
Elvish Charm will strive to produce a bespoke/custom item to the specifications given and cannot be held responsible for any issues that arise due to the given specifications and as such the liability of this lies with you, the customer.
We reserve the right to refuse/cancel any bespoke/custom orders at any time, should we feel the terms/specifications are un-realistic and/or un-achievable. We will always try to provide a solution for every customers needs and should you have a query please feel free to contact us.
Elvish Charm shall not be held liable for any:
Loss of business, profits, revenue, bargain, sales, goodwill, opportunity. Any interruptions to business, any indirect, special or consequential damage, any delays/interruptions to access or operation of the website, any loss of use, damage/corruption to and software, data or hardware, any loss or damages caused by visiting any third party websites via links on the website or any third party websites referred to on the website, any viruses, malware, hardware failure or malfunctions which may occur in connection with the use of the website, any waste of management or staff time, any events beyond our reasonable control.
What information do we collect about you?
We collect the information you supply by using the website, including on the account registration form and when ordering products. If you request specific services from us by submitting an inquiry or requesting assistance we may ask you to submit information such as: Your name, email address, postal address and telephone number.
How is your information used?
The information that is collected about you is used to process orders, provide customer care, to administer this site, to generate statistics about our site visitors and to send you information you have requested.
With your consent we may also use your information to contact you via email, post and/or telephone from time to time about products, promotions, services or special offers that may be of interest to you. Should you wish to stop this you can contact us at any time.
Who do you share my information with?
We share information with our payment platform providers and all other entities involved in an order, payment and shipment process (Including Credit/Debit card issuers) to have your order details in order to process the payment or shipment of any goods ordered.
We may disclose personal information if required to do so by law or if we believe that such action is necessary to protect and defend the property, rights and/or personal safety of Elvish Charm or visitors to the website.
The website may often contain links to third party websites which may be in other countries, We are not responsible for the privacy policies or the content of such sites and as such we would strongly encourage you read the relevant policies of those sites carefully. Any information supplied on any site other than www.elvishcharm.co.uk will not be within our control and as such we cannot be held liable.